Refund Policy

1. Refund Eligibility

We offer refunds under the following circumstances:

• The account is not as described in the product listing.
• The account is suspended or banned within the warranty period.
• You are unable to access the account due to incorrect or missing information.

2. Non-Refundable Situations

We do not issue refunds in the following cases:

• You change your mind after purchasing the account.
• You lose access to the account due to your own actions (e.g., changing password and forgetting it).
• The account is suspended or banned due to your violation of the game's terms of service.
• More than 7 days have passed since the purchase date.

3. How to Request a Refund

To request a refund, please contact our customer support team within the warranty period with the following information:

• Your order number
• A detailed description of the issue
• Any relevant screenshots or evidence

We will review your request and respond within 24-48 hours.

4. Refund Process

If your refund is approved, we will initiate a refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear on your statement, depending on your payment provider.

5. Warranty

We offer the following warranty periods:

• Starter Accounts: 3 days
• Premium Accounts: 7 days
• Legendary Accounts: 14 days

The warranty covers account bans or suspensions that are not caused by the buyer's actions.

6. Contact Us

If you have any questions about our refund policy, please contact us at:

Email: gamershopvip@outlook.com